Every guest answered. Every request handled. Nothing slips.
Smart StAI turns your guests’ WhatsApp messages into instant answers and staff tasks — automatically. For boutique hotels and short-term rentals that care about every stay.
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You know this day too well.
Running a small property means you are the front desk, the concierge, and the night shift — all at once, from your phone.
The 2am “what's the door code?”
A guest lands late, the code is buried in an email they can't find, and your phone lights up at 2:07am. Again.
Requests that vanish in the group chat
“Room 7 needs a crib” scrolls past forty other messages. Nobody owns it. The guest asks again at check-out — annoyed.
Staff ping-pong
“Who's taking room 12?” “I thought you were.” Two people show up, or nobody does. Either way, you're the one apologising.
Slow replies, slower reviews
Guests forgive a small room. They don't forgive silence. A few unanswered messages is the difference between 4.8 stars and 4.2.
Three steps. No new habits for your guests.
Your guests keep using the app they already have. Everything else happens behind the scenes.
Guests message on WhatsApp
No app to install, no portal to log into. The moment a booking lands — from your PMS or entered by hand — the guest gets a warm welcome and a number that always answers.
AI answers instantly — and creates the right task
Wifi, check-out time, parking — answered in seconds, in the guest’s own language. A towel request or a broken AC becomes a task, assigned to the right person, automatically.
Staff act. You watch it all on one dashboard
Every conversation, every task, every escalation — live, in one place. Your team works from one list instead of six group chats, and you finally see the whole property at a glance.
The quiet machinery behind a calm front desk.
24/7 AI auto-reply
Wifi, codes, check-out, parking, breakfast — answered in seconds, at 2pm or 2am. You stop being the night shift.
Automatic task creation
“The AC is rattling” becomes a maintenance task with a room number and an owner — before you've even read the message.
Real-time ops dashboard
Every conversation, task, and escalation in one live view. See the whole property without asking anyone anything.
Guest's own language
A guest writes in French, German, or Hebrew — the reply comes back in the same language, naturally. No settings, no toggles.
PMS sync
Bookings flow in from your property management system automatically. Guests get a welcome message the moment they book.
Human escalation
When it's not sure, it asks a human — it never guesses. Anything delicate lands with you or your manager, flagged and waiting.
Pilot results — placeholder figures.
The things every good host asks first.
No — and more importantly, it knows its limits. Every reply is confidence-gated: when the AI is sure, it answers warmly in your property's voice. When it isn't sure, it escalates to a human instead of improvising. It never guesses at your guests.
Perfect — so does Smart StAI. It detects the language of each incoming message automatically and replies in the same one. Your Parisian guest gets French, your Tel Aviv guest gets Hebrew, and your staff notes stay in whatever language your team works in.
Connect your WhatsApp number, add your property information — door codes, wifi, house rules, the questions you answer every day — and connect your PMS if you use one. Most properties are live in days, not months.
Yes. Every property's data is isolated from every other property's — conversations, bookings, and guest details stay within your walls. Your guests' data never trains anyone else's hotel.
I stopped being the night shift. Guests get answers in seconds and my team finally works from one list.
One property, one plan.
Simple per-property subscription — no per-message metering, no surprise line items. Plans per vertical: boutique hotels and short-term rentals today, more hosted-guest contexts to come.
Book a demo & get pricingYour guests are already messaging. Let every one of them get an answer.
Book a demoSee it on your property.
Twenty minutes, your real questions, your real guest scenarios. We’ll show you exactly how a message becomes an answer — and a task.
Thank you — we’ll reach out within one business day.
In the meantime, keep an eye on your inbox. We’ll come prepared with examples from properties like yours.